PRIVACY POLICY

At TT TOKYO CONNECT, we respect your privacy and are committed to handling your personal information responsibly.

Last updated: November 10, 2026
 

1. Introduction

TT TOKYO CONNECT ("we," "us," or "our") provides table tennis experiences and tournament participation support services in Japan.
 

This Privacy Policy explains how we collect, use, share, store, and protect personal information when you visit our website, submit an inquiry, make a booking, make a payment, or participate in our services.

This policy applies to personal information handled through https://tttokyoconnect.com and in connection with our services.
 

We handle personal information in accordance with applicable Japanese privacy laws, including the Act on the Protection of Personal Information (APPI), and other data protection laws where applicable.
 

2. Information We Collect

Depending on the service requested, we may collect the following information.
 

Personal and Contact Information

• Name.

• Email address.

• Contact details voluntarily provided.

• Country or region of residence, where relevant.

• Age or date of birth, when required for tournament eligibility.
   

Booking and Service Information

• Preferred dates, times, and locations.

• Selected services.

• Preferred player and language preferences.

• Booking and payment status.

• Relevant communications and special requests.
   

Table Tennis Information

• Playing experience and skill level.

• Tournament background.

• Playing styles and preferences.

• Information required to assess tournament eligibility.

• Playing videos voluntarily submitted to help us assess suitability for certain services.
   

Submission of a playing video for LOCAL SESSIONS is optional unless otherwise expressly agreed for a particular arrangement.
 

Tournament Registration Information

Additional information may be requested where required by tournament organizers. We will explain the purpose before collecting it.
 

Photos and Videos

For services involving video recording, we may collect match footage, edited videos, and related information necessary to provide the agreed service.
 

Website and Technical Information

Our website, operated using Wix, may collect technical information such as IP addresses, browser and device information, and website usage data through cookies and similar technologies.

We seek to collect only information reasonably necessary for the purposes described in this policy.
 

3. How We Use Your Information

We use personal information to:
 

• Respond to inquiries and service requests.

• Review and approve bookings.

• Assess playing experience and service suitability.

• Arrange sessions, venues, and suitable local players.

• Coordinate player assignments and language preferences.

• Manage schedules and payments.

• Research tournaments and verify eligibility.

• Complete tournament registration procedures.

• Communicate with tournament organizers.

• Provide customer support and communication assistance.

• Record, edit, and deliver match videos to participants.

• Manage cancellations, refunds, and payment disputes.

• Maintain website security and prevent misuse.

• Improve website performance and service quality.

• Comply with applicable legal obligations.
   

We will not use personal information for unrelated purposes without an appropriate legal basis or consent where required.
 

4. Sharing Personal Information

We may share personal information where reasonably necessary to provide our services or comply with applicable law.
 

Recipients may include:
 

• Authorized TT TOKYO CONNECT representatives.

• Local players assigned to confirmed sessions.

• Practice group representatives and venue operators.

• Tournament organizers and registration administrators.

• Wix and relevant website or booking service providers.

• Stripe and its authorized payment processing partners.

• Public authorities where legally required.
   

Sharing Information with Local Players

For PLAY WITH A LOCAL, we may share relevant booking information with the assigned player, including:
 

• Participant's name.

• Playing experience and preferences.

• Confirmed session date and time.

• Meeting location and session arrangements.

• Contact information where necessary for coordination.
   

We limit the information shared to what is reasonably necessary to provide the agreed service.
 

Local players receiving personal information for service delivery must use it only for authorized service-related purposes and must not disclose or use it for unrelated purposes without appropriate authorization.
 

Sharing Information with Tournament Organizers

For TOURNAMENT SUPPORT, information required for tournament registration and participation may be shared with the relevant tournament organizers.
 

This may include the participant's name, age, eligibility information, playing experience, and other registration details required by the organizer.
 

We will explain the relevant information-sharing arrangements and obtain consent where required by applicable law.
 

We do not sell personal information to advertisers or data brokers.
 

Where required by applicable law, we will obtain consent or implement other legally required measures before disclosing personal information to third parties.
 

5. Payment Information

TT TOKYO CONNECT uses Stripe to process online payments.
 

Stripe may collect and process payment card information, transaction details, billing information, and information necessary for fraud prevention and regulatory compliance.
 

TT TOKYO CONNECT does not directly store complete payment card numbers or card security codes in its own records.
 

Payment information is also handled in accordance with Stripe's applicable privacy and data processing terms.
 

For more information, please refer to Stripe's Privacy Policy:
 

https://stripe.com/privacy
 

6. Photos and Videos

Some services may involve photography or video recording.
 

PLAY WITH A LOCAL includes match video recording and editing as part of the standard service, regardless of the assigned player.
 

Sessions will generally be arranged at venues where video recording is permitted.
 

If venue restrictions prevent the standard video service from being provided, we will inform the participant in advance and obtain their explicit agreement before confirming a booking without video recording.
 

Participants are not required to accept a session without video recording.
 

Access to Service Videos

Service videos may be accessed only by:
 

• Authorized TT TOKYO CONNECT representatives involved in recording, editing, or delivering the videos.

• Assigned local players where access is necessary to provide the agreed video service.

• The participant receiving the service.
   

We do not make service videos publicly accessible or share them with unrelated third parties without appropriate permission.
 

Personnel and local players involved in service delivery must not use participant videos for their own advertising, social media, or unrelated purposes without appropriate authorization and permission.
 

Video Retention

TT TOKYO CONNECT retains service video files for up to 14 days after the session date.
 

After this period, we delete service video files from storage under our control, except where longer retention is legally required or specifically agreed upon with the participant.
 

We also take reasonable steps to ensure that authorized personnel and assigned players delete service video files stored on devices or accounts used for service delivery within the same retention period, subject to applicable legal requirements.
 

Copies independently downloaded or saved by participants after delivery are outside TT TOKYO CONNECT's control.
 

Playing videos voluntarily submitted during the application process are retained only for as long as reasonably necessary for reviewing the application and related service arrangements, subject to applicable legal or operational requirements.
 

Promotional Use

We will not publicly use identifiable participant photos or videos for advertising, social media, or other promotional purposes without appropriate permission.
 

Consent to service video recording does not automatically constitute consent to promotional use.
 

Video recording and sharing remain subject to venue rules and the privacy of other participants.
 

7. Cookies and Wix Analytics

Our website is built and operated using Wix.
 

Wix may use cookies and similar technologies to support essential website functions, security, booking features, website performance, and visitor analytics.
 

Depending on the features and integrations enabled on our website, these technologies may include:
 

• Essential cookies required for website operation and security.

• Functional cookies supporting website features and user preferences.

• Analytics cookies used to understand website traffic and performance.

• Additional cookies associated with third-party integrations, where enabled.
   

The specific cookies used may vary depending on the Wix features and integrations active on our website.
 

Where required by applicable law, we will provide appropriate choices regarding non-essential cookies through our website's cookie consent tools.
 

Visitors may also manage cookies through their browser settings, although disabling certain cookies may affect website functionality.
 

For further information, please refer to Wix's Privacy Policy:

https://www.wix.com/about/privacy
 

8. International Data Processing

TT TOKYO CONNECT is based in Japan and uses Wix for website and booking operations and Stripe for payment processing.
 

Personal information may be processed, stored, or accessed outside Japan by these service providers, their affiliated companies, and authorized service providers.
 

Wix.com Ltd. is based in Israel and may process or transfer personal information through its global operations.
 

Stripe may transfer personal information to Stripe, LLC in the United States and process information through its affiliated companies and service providers in other countries.
 

Wix and Stripe publish information about their data processing arrangements and international data transfer safeguards.
 

TT TOKYO CONNECT takes reasonable steps to review relevant service provider arrangements and implement measures required by applicable Japanese data protection laws.
 

Where prior consent is legally required for an international transfer, we will provide the required information and obtain consent before the transfer.
 

Where another lawful transfer mechanism applies, we will implement the safeguards and ongoing measures required by law.
 

For questions about international data processing, please contact us through the contact form on our website.
 

9. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, respond to inquiries, maintain relevant records, resolve disputes, and meet legal obligations.
 

Retention periods vary depending on the information and its purpose.
 

Service video files are retained for up to 14 days after the session date, subject to the conditions described in Section 6.
 

Application videos are retained only as long as reasonably necessary for application review and related purposes.
 

Booking, payment, and transaction records may be retained for longer periods where required for legal, accounting, or legitimate operational purposes.
 

When personal information is no longer needed, we take appropriate steps to delete, anonymize, or securely dispose of it.
 

10. Data Security

We take reasonable organizational and technical measures to protect personal information.
 

These measures include, as appropriate:
 

• Restricting access to authorized persons who need the information for service delivery.

• Protecting administrative accounts with appropriate authentication controls.

• Using established website and payment service providers.

• Limiting unnecessary collection and sharing of personal information.

• Requiring personnel and assigned players to handle participant information only for authorized purposes.

• Reviewing access permissions and deleting information when no longer required.

• Responding appropriately to suspected unauthorized access or data incidents.
   

No electronic storage or internet transmission method can be guaranteed to be completely secure.
 

11. Your Privacy Rights

Depending on applicable law, individuals may request:
 

• Confirmation of whether their personal information is held.

• Access to personal information.

• Correction of inaccurate information.

• Deletion or suspension of use where legally applicable.

• Information concerning certain third-party disclosures.
   

Requests may be submitted through our website contact form.
 

We may verify identity before responding.
 

We will respond in accordance with applicable legal requirements.
 

Information about our data handling practices, applicable request procedures, and the identity and address of the responsible service provider will be made available upon request as required by applicable law.
 

12. Children's Privacy

Our services are primarily intended for adults and participants capable of safely participating in the relevant table tennis activities.
 

Parental or legal guardian consent may be required for minors.
 

We do not knowingly collect children's personal information in violation of applicable law.
 

13. Third-Party Websites and Services

Our website may link to websites operated by tournament organizers, venues, payment providers, or other third parties.
 

These third parties may have their own privacy policies and data handling practices.
 

We encourage visitors to review the relevant policies before providing personal information.
 

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website features, data handling practices, or applicable laws.
 

The updated version will be published on our website with a revised date.
 

Where required by law, additional notice or consent will be provided.
 

15. Contact Us

For questions about this Privacy Policy, personal information requests, or information about our data handling practices, please contact us through the contact form on our website.
 

Business Name: TT TOKYO CONNECT
 

Website: https://tttokyoconnect.com
 

Requests for the service provider's legal name, business address, or telephone number may also be submitted through our contact form. Such information will be disclosed where required by applicable Japanese law.