90 minutes

The service price is the same regardless of the assigned player.

Venue fees and match video recording and editing are included in the service price.

Cancellation 48 Hours or More Before the Session

If a participant cancels at least 48 hours before the scheduled session start time, a full refund of the service fee will be provided.

Cancellation Less Than 48 Hours Before the Session

Cancellations made less than 48 hours before the scheduled session start time are generally non-refundable, subject to applicable law.

No-Shows

Participants who fail to attend the session without prior cancellation are generally not eligible for a refund, subject to applicable law.

Late Arrivals

Late arrival may reduce the available playing time.

Session extensions and partial refunds are not guaranteed.

Video Recording and Venue Restrictions

Match video recording and editing are included as part of the standard service, regardless of the assigned player.

Sessions will generally be arranged at venues where video recording is permitted.

If a proposed venue does not permit video recording, or its restrictions prevent the standard video service from being provided, TT TOKYO CONNECT will inform the participant before booking confirmation.

A booking without video recording will only be confirmed with the participant's explicit prior agreement.

Participants are not required to accept a session without video recording.

If an agreed video recording service becomes unavailable after a booking has been confirmed due to venue restrictions or other circumstances attributable to TT TOKYO CONNECT, we will offer a reasonable alternative.

If the participant does not accept the alternative and the agreed service cannot be provided, a full refund of the service fee will be provided, subject to applicable law.

Such circumstances will not be treated as a participant-initiated cancellation.

3. LOCAL SESSIONS
Service Prices

Cancellation 48 Hours or More Before the Session

If a participant cancels at least 48 hours before the scheduled session start time, a full refund of the TT TOKYO CONNECT service fee will be provided.

Cancellation Less Than 48 Hours Before the Session

Cancellations made less than 48 hours before the scheduled session start time are generally non-refundable, subject to applicable law.

No-Shows

Participants who fail to attend the session without prior cancellation are generally not eligible for a refund, subject to applicable law.

Venue Fees

Venue fees are separate from the TT TOKYO CONNECT service fee.

Any refunds or cancellation charges relating to separately paid venue fees are subject to the applicable venue's policies and any arrangements communicated before booking.

4. TOURNAMENT SUPPORT
Service Price: ¥20,000 per person

The service price includes:

Participants' own transportation, accommodation, meals, and other personal expenses are not included.

Cancellation Before Registration Procedures Begin

Participants may cancel the service before TT TOKYO CONNECT begins tournament registration procedures.

If payment has already been completed, the full ¥20,000 service fee will be refunded.

Cancellation After Registration Procedures Begin

Once TT TOKYO CONNECT has begun tournament registration procedures for the participant, the service fee is generally non-refundable if the participant chooses to cancel.

This applies regardless of how far in advance the cancellation request is made, subject to applicable Japanese law.

Registration procedures include preparing and submitting the participant's tournament entry using the information provided by the participant.

Participants will be informed of this cancellation condition before registration procedures begin.

Illness or Travel Changes

If a participant becomes unable to attend because of illness, travel disruption, or a change in personal circumstances, we will make reasonable efforts to explore an alternative tournament where feasible.

Alternative tournament arrangements depend on eligibility, availability, organizer requirements, and scheduling.

A replacement tournament cannot be guaranteed.

Any refund will be determined according to the cancellation conditions above and applicable law.

Tournament Cancellation, Rejection or Unavailability

A full refund of the ¥20,000 service fee, including the tournament entry fee component, will be provided if participation cannot be arranged because:

Where feasible, TT TOKYO CONNECT may offer an alternative tournament instead of a refund.
Participants are not required to accept an alternative tournament.

If the participant does not accept the proposed alternative, a full refund will be provided in the circumstances listed above.

Incorrect Participant Information

Participants are responsible for providing accurate information required for tournament eligibility and registration.

If participation is rejected or canceled because the participant provided materially false or inaccurate information, including age or eligibility details, the service fee may be non-refundable to the extent permitted by applicable law.

Tournament Entry Fees

Tournament entry fees are included in the ¥20,000 service price and are not charged separately by TT TOKYO CONNECT.

For refunds payable under this policy, the full service fee will be refunded as stated above, including any tournament entry fee component.

Where a participant cancels after registration procedures have begun, the applicable cancellation conditions remain in effect even if the tournament organizer's own entry fee is refundable, subject to applicable law.

The standard 48-hour cancellation rule for PLAY WITH A LOCAL and LOCAL SESSIONS does not apply to TOURNAMENT SUPPORT.

5. Cancellations by TT TOKYO CONNECT
If TT TOKYO CONNECT cancels a confirmed PLAY WITH A LOCAL or LOCAL SESSIONS booking because we are unable to provide the agreed service, the participant may choose between:

Participants are not required to accept an alternative date.

For PLAY WITH A LOCAL, if an agreed player, venue arrangement, or video recording service cannot be provided, TT TOKYO CONNECT will seek a reasonable alternative.

If no mutually acceptable alternative can be arranged, the participant will receive a full refund of the service fee.

For TOURNAMENT SUPPORT, if TT TOKYO CONNECT is unable to provide the agreed service or an error attributable to us prevents tournament entry, the full ¥20,000 service fee, including tournament entry fees, will be refunded.

Where appropriate, an alternative tournament may be offered with the participant's agreement.

6. Venue, Group and Tournament Changes
Venues, local practice groups, and tournament organizers may change their schedules, availability, participation conditions, or event arrangements.

If a significant change prevents the agreed service from being provided, TT TOKYO CONNECT will communicate the situation and seek a reasonable alternative.

Where we cannot provide the agreed service and the participant does not accept an alternative, the applicable TT TOKYO CONNECT service fee will be refunded in full.

For TOURNAMENT SUPPORT, this means the full ¥20,000 service fee, including tournament entry fees.

Separately paid third-party expenses, such as independently paid venue fees, transportation, accommodation, or meals, remain subject to the relevant provider's policies and applicable law.

Nothing in this section limits any liability TT TOKYO CONNECT may have under applicable law.

7. Refund Processing
Approved refunds will generally be processed through the original payment method.

Refund processing times depend on Stripe, the payment method, and the participant's card issuer or financial institution.

TT TOKYO CONNECT does not guarantee an exact date on which refunded funds will appear in the participant's account.

Any currency conversion differences or fees imposed by financial institutions are outside our control.

8. How to Request a Cancellation or Refund
To request a cancellation, refund, or rescheduling, please contact TT TOKYO CONNECT through the contact form on our website.

Website: https://tttokyoconnect.com

Please provide:

Cancellation timing will be assessed based on when TT TOKYO CONNECT receives the request.

We will review requests and respond as reasonably promptly as possible.

9. Applicable Law
This Cancellation Policy is governed by Japanese law.

Any cancellation charges or refund restrictions will be applied only to the extent permitted by applicable law, including Japan's Consumer Contract Act.

Nothing in this policy excludes or limits mandatory consumer rights.

Wednesday, Friday and Saturday: ¥8,000 per person.

Sunday: ¥9,000 per person.

Venue fees are charged separately, typically around ¥600 per hour.

Tournament research and eligibility checks.

Tournament entry fees.

Registration assistance.

Player identification bib (zekken) preparation.

Language and communication support.

On-site accompaniment by TT TOKYO CONNECT staff.

TT TOKYO CONNECT staff transportation costs.

The tournament is canceled by the organizer.

The tournament reaches full capacity or registration closes before the participant can be entered.

The participant is unsuccessful in a tournament entry lottery.

The organizer declines the participant's entry despite accurate eligibility information having been provided.

An error attributable to TT TOKYO CONNECT prevents the participant's entry.

A full refund of the TT TOKYO CONNECT service fee.

Rescheduling to another mutually agreed date, subject to availability.

Your name.

The service booked.

The scheduled session date or tournament details.

Your booking reference, if available.

A brief explanation of your request.